Welcome to the American Citizens Services Unit of the U.S. Consulate General in Istanbul, Turkey. We offer a range of service to U.S. citizens visiting and living in Turkey. For an appointment, please click here. For routine questions or to request an emergency appointment for a passport, notary or Consular Report of Birth Abroad, please click on “Contact Us” and make your request through our web form.
If you are a U.S. citizen and have a life and death emergency or there is an emergency involving a U.S. citizen, call us at +90 212 335 9000.
Please note that between the hours of 4:15pm and 7:30am, the Consulate is closed and the after hours line is for life and death emergencies involving U.S. citizens. Please keep in mind that the time in Turkey is 7 hours ahead of Eastern Standard Time.
The American Citizen Services Unit will not be responding to queries about Immigrant and Nonimmigrant visas.
- For information about visa inquiries please click here: Immigrant Visa Services and Nonimmigrant Visa Services.
Use this website to get all the information you need on the range of services we offer to U.S. citizens visiting and living in Turkey. We encourage you to register your stay in Turkey through the State Department’s Smart Traveler Enrollment Program (STEP).
Assisting U.S. citizens overseas is our highest priority, and we look forward to serving you. If you are not a U.S. citizen but are instead a Legal Permanent Resident (LPR)/green card holder, click here.
Location and mailing address:
U.S. Consulate General Istanbul
Consular Section – American Citizen Services
Poligon Mahallesi Sariyer Caddesi No: 75
34460 İstinye Sariyer, İstanbul
Security Note: Many items are strictly forbidden on Consulate grounds. These include all weapons and electronic devices such as mobile phones, Blackberries, iPods, iPads, notebook computers, PDAs, headsets, remote-entry automobile key “fobs” or anything with a power plug or battery. Large bags, such as backpacks, suitcases or packages are also prohibited since there are no storage facilities on Consulate grounds.
Emergency Contact
If you are a U.S. citizen and have a life and death emergency or there is an emergency involving a U.S. citizen, call us 24/7 at +90 212 335 9000. If there is no answer, please call (+90) 312 455 5555 (U.S. Embassy in Ankara). We do not handle general inquiries over the phone. If you have a question that is not answered in our Frequently Asked Questions (FAQ) section, click here to contact us. If you need an emergency appointment for a lost/stolen/expired U.S. passport or a notarial service, click here.
You may also contact the U.S. Overseas Citizens Services phone line at the following numbers:
- If you are a caller from the U.S., call +1 888 407 4747
- If you are a caller from overseas, call +1 202 501 4444
We will not respond to queries about Immigrant and Nonimmigrant visas.
If you are inquiring about how to protect yourself in the event of a chemical/biological attack please visit Department of State Travel site. Also FEMA site provides information on preparing for disasters.
Turkish Emergency Numbers
Police: Dial 155
Fire: Dial 110
Ambulance: Dial 112
Our Location and mailing address:
U.S. Consulate General Istanbul
Consular Section – American Citizen Services
Poligon Mahallesi, Sariyer Caddesi No: 75
34460 İstinye Sariyer, İstanbul
You can get the Consulate General using public transportation. If arriving by metro, get off at the ITU-Ayazağa metro stop in Istinye and take a short taxi ride to the Consulate, or click here for instructions on how to use the public bus network.
Security Note: Many items are strictly forbidden on Consulate grounds. These include all weapons and electronic devices such as mobile phones, Blackberries, iPods, iPads, notebook computers, PDAs, headsets, remote-entry automobile key “fobs” or anything with a power plug or battery. Large bags, such as backpacks, suitcases or packages are also prohibited since there are no storage facilities on Consulate grounds.
