Contact Information

If you are traveling from another country to your appointment, your appointment must take place after you have been in Turkey at least 14 days. If you have been outside of Turkey in the 14 days prior to your appointment, you will need to reschedule.

Limited passport services available. The U.S. Embassy in Ankara, the U.S. Consulate General in Istanbul, the U.S. Consulate in Adana, and the U.S. Consular Agency in Izmir can assist you with a limited validity passport for an adult or minor if you have an urgent need to travel. We can also make limited appointments for accepting full validity passport applications, for other urgent reasons, such as Turkish residency renewal. As we follow CDC guidelines for phased re-openings at our domestic and overseas operations, we will update this website.

U.S. Citizen Services are available at the U.S. Embassy in Ankara, the U.S. Consulate General in Istanbul, the U.S. Consulate in Adana and the U.S. Consular Agency in Izmir.

Please review our Frequently Asked Questions (FAQs) here. If your inquiry is answered in the FAQs or elsewhere on our website, you may not receive an individual reply. If your inquiry is regarding Immigrant or Non-Immigrant Visas, you will not receive a reply. Please see the contact information below and direct your question accordingly.


By online appointment Monday through Thursday.
Send an E-Mail: Question Form

Address: 110 Atatürk Bulvarı 06100 Kavaklıdere, Ankara
Tel: 90-312-455-5555 (emergencies only)
Fax: 90-312-466-5684


By online appointment Monday through Friday.
Send an E-Mail: Question Form

Address: Poligon Mahallesi Sarıyer Caddesi No: 75 İstinye 34460 Sarıyer, İstanbul
Tel: 90-212-335-9000 (emergencies only)
Fax: 90-212-335-9102


By online appointment.
Send an E-Mail: Question Form

Address: Girne Bulvarı No.212 Yüreğir, Adana
Tel: 90-322-455-4100 (emergencies only)
Fax: 90-322-455-4141


To schedule an appointment in Izmir, please email Izmir Consular Agency.

Other Sections

To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:

  • Telephone (From Turkey): +90 (850) 390-2884
  • Telephone (From the U.S): +1 (703) 520-2490

Immigrant Visa Inquiries: (Returning Residents, Fiancée Visas, Family Based Visas, Employment Based Visas, Diversity Visas (Green Card Lottery), Following-to-Join Refugee and Asylum Cases, Special Immigrant Visas): Please note Ankara processes all immigrant visas.
E-mail (Ankara): Question Form

Nonimmigrant Visa Inquiries: Ankara and Istanbul process nonimmigrant visas, so please direct your inquiries to the location where you applied or intend to apply.

E-mail (Istanbul): Question Form
E-mail (Ankara): Question Form